We offer a 30-day Money Back Guarantee on all products*.
Shop from home with the comfort of knowing that your order is backed by our Money Back Guarantee.
All return shipments must be approved and inspected for any damage/missing parts before an exchange/return can be processed. No refund/credit will be issued for any damaged/lost return shipments. Customer should contact and file a claim with the shipping carrier for all damaged/lost return shipments. All damages during shipping or missing parts must be reported within three (3) calendar days from the date of delivery.
In order to process services/repairs/exchanges, customer will be required to provide customer information, SDS Supply Corp's invoice number and/or sales receipt number, date of purchase, proof of payment, and reason for return.
Merchandise must be returned in a saleable condition: complete in original packaging, unused, and free from damage. If the item is damaged, used, or not returned in the original box, including all parts, manuals, and other materials the item may be subject to additional fee's and or be refused and a credit will not be given.
For health reasons toilet seats cannot be returned if the package is opened.
Perfect Aire Air Conditioners and RxAir Air Purifier units will be charged a 30% restock fee for all returns.
Mag-Erad Water Heater Cleaner is non-returnable as we cannot guarantee integrity and safety of solution once out of our possession
- FanMats products will be charged a 25% restock fee for all returns
RxAir UV-470 Cartridges are non-returnable.
Tools are not returnable. This includes crimpers, curb keys, torches, drill bits, taps, etc.
Special Orders are NOT returnable unless product is defective. Special order items cannot be returned for any other reason.
Products that have been installed CANNOT be returned.
Products that have been used CANNOT be returned. If an item is returned with noticable use NO CREDIT will be issued.
- SDS Supply Corp. does not accept any returns for purchases made through any other store or retailer.
- All returns made to SDS Supply Corp. must be accompanied by a Return Merchandise Authorization number, (RMA number), to receive proper credit. If a product is returned without an RMA number the return may be refused.
- Any package that is refused and returned by recipient before contacting SDS Supply Corp. is subject to a 15% restocking fee, and will be charged for the return shipping.
- SDS Supply Corp. accepts returns up to 30 days from date of product receipt. Any items returned after 30 days will be refused.
- SDS Supply Corp. does not pay for shipping when returning a product. For your protection when returning an item please use a method that is insured and can be tracked. If the product is damaged during shipment, SDS Supply Corp. is not responsible.
- It is the recipient's responsibility, when returning an item, to ensure it is packaged well, so that it will arrive in good condition. Any damages from the shipper will be the recipient's responsibility.
Shipping charges are not refundable. NO EXCEPTIONS!
Any orders that qualify for free shipping and are returned by the recipient will have the original shipping charges deducted from the total refund amount. NO EXCEPTIONS!
- Any items that qualify for free shipping and are refused by the recipient will have the shipping charged to the recipients account. This includes the cost of the outgoing shipping and return shipping. NO EXCEPTIONS!
- In some instances products are shipped defective from the manufacture. If this happens please contact us so we can work with you and find a solution. Please do not send the item back to us without informing us of the situation.